Operational excellence insight

Five Signs Your Business Needs Operational Transformation

Persistent problems usually have a system behind them—not just an individual making mistakes.

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1. The same problem returns

Repeated corrective actions with no sustained reduction in failure indicate that symptoms may have been addressed rather than verified causes.

2. Work is trapped in hand-offs

Waiting between functions, unclear ownership and repeated approvals are often bigger drivers of lead time than task execution.

3. Rework has become normal

Teams routinely correcting outputs can signal process capability, specification, design or measurement problems.

4. Improvement programmes have stalled

Measures, decision rights, leadership ownership or resources may not be aligned with the actual constraint.

5. New systems promise to fix everything

Technology programmes launched without process evidence risk retaining the same failure modes in a more expensive form.

Where to start

Alan Spong
Alan Spong, PhD, MBA, LSSMBB

Honeywell Lean Six Sigma Master Black Belt; CQI/IRCA ISO 9001 Lead Auditor; Chartered Quality Professional (CQP MCQI); Certified ScrumMaster. Verify credentials on LinkedIn.